Terms and conditions

 

*2 Week Turnaround guarantee*

 

This 2 Week Turnaround Guarantee ("Guarantee") is offered by Koala-Tees Inc. ("Company") and is subject to the terms and conditions outlined herein.

Definition of "week":

Our Company 2 week guarantee is based on a regular United States business week - defined as - 5 working days (Monday, Tuesday, Wednesday, Thursday, Friday.)  *WITH EXCLUSIONS (SEE EXCLUSIONS LIST BELOW)* 

Exclusions:

Promotional products are excluded from the 2 week turnaround guarantee, as they require varying and additional lead time.

The following day(s) will be excluded from being called working days: all major nationally (USA) and state of UTAH recognized holidays, unexpected dates of closure - "acts of god". As well as predetermined dates of closure solely determined by the officials, management, employees, or owners of Koala-Tees Inc.

Notification of Delay:

In the event that circumstances exist or arise which may prevent the Company from fulfilling the 2-week turnaround guarantee, the customer will be notified before final order approval and made aware of any delays and provided with a revised estimated completion date, if the customer accepts to forfeit the guarantee and accept the new completion date the order will continue. 

Starting/stopping time frames for the guarantee: 

     START: The "Countdown clock" for the Guarantee shall start the business day of CUSTOMER FINAL PROOF APPROVAL - (if Approved before noon (12PM)) or the business day after (if approved after-noon (after 12pm)). 

     STOP: The "Countdown clock" for the Guarantee shall start the day of order completion and/or shipping label creation by the company - NOT the day of order pickup or shipping carrier pickup / drop-off date. The company shall be allowed until 11:59 PM on the business day "due date" to complete the order and/or print the shipping label.

Remedy for Delay:

If the Company fails to meet the 2-week turnaround guarantee due to reasons within its control (excluding the Aforementioned "exclusions"), the customer may be entitled to a full refund. At the discretion of the Company.

Refund: 

In the event that Koala-Tees Inc. fails to meet the 2-week turnaround guarantee as outlined in this Guarantee NOT INCLUDING THE SCENARIO WHERE THE CUSTOMER FORFEITED THEIR GUARANTEE BY ACCEPTANCE OF A NOTIFICATION OF DELAY, and the customer would like to apply for a refund and did not forfeit the guarantee and accept the new completion date. they may be entitled to a refund of the purchase price. The refund shall be provided promptly upon determination of the delay and shall serve as the sole remedy for the customer in such circumstances.

Upon issuance of the refund, the customer agrees that Koala-Tees Inc. reserves the right to cancel the production of the ordered products. The customer shall not expect to receive the completed products associated with the order if a refund is issued due to failure to meet the turnaround guarantee.

The refund shall be processed using the original payment method used by the customer for the purchase. The Company shall not be responsible for any fees or charges incurred by the customer's financial institution in relation to the refund transaction.

By accepting the refund, the customer acknowledges and agrees that Koala-Tees Inc. shall not be liable for completing the production of the ordered products, and no products shall be delivered to the customer in association with the refunded order additionally the refund shall not extend to any incidental or consequential damages.

Arbitration clause:

Any dispute, controversy, or claim arising out of or relating to this Guarantee, including its formation, interpretation, breach, termination, or validity, shall be exclusively resolved by binding arbitration in accordance with the rules and procedures of the American Arbitration Association (AAA) or any other mutually agreed-upon arbitration organization. The arbitration shall be conducted in [City, State], unless otherwise agreed upon by the parties.

The parties hereby waive any right to bring or participate in any class action, collective action, or representative action regarding any dispute covered by this Guarantee. The arbitration proceedings shall be conducted solely on an individual basis.

The decision of the arbitrator(s) shall be final and binding upon the parties and enforceable in any court of competent jurisdiction. The parties agree to abide by and comply with any award rendered by the arbitrator(s).

By accepting this Guarantee, the customer agrees to waive their right to pursue any disputes arising under this Guarantee through litigation in court. Instead, the customer agrees to resolve any such disputes exclusively through arbitration as outlined herein.

This arbitration clause shall survive the termination or expiration of this Guarantee.

Limitation of Liability: The Company's liability under this Guarantee is limited to the refund or credit described above and shall not extend to any incidental or consequential damages.

Governing Law: This Guarantee shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles.

Acceptance of Terms: By placing an order with Koala-Tees Inc. and opting for the 2-week turnaround guarantee, the customer acknowledges that they have read, understood, and agreed to the terms and conditions outlined in this Guarantee.

Koala-Tees Inc. 

Date: February, 6th, 2024.

**100% Replacement or your Money Back Guarantee**

Our (Koala-Tees Inc.) Guarantee: 100% Replacement or your money back guarantee, 

 

Guarantee Terms and Conditions: 100% Money Back or Replacement

This Guarantee ("Guarantee") outlines the terms and conditions under which Koala-Tees Inc. ("Company") offers a 100% money-back or replacement guarantee on custom t-shirts. By purchasing custom t-shirts from the Company, the customer agrees to abide by the following terms and conditions:

  1. Proof Approval: The customer acknowledges that they are responsible for carefully reviewing and approving the artwork proof provided by the Company before production commences. Approval of the proof indicates acceptance of the design, including but not limited to color, placement, size, and any other specifications outlined in the proof.

  2. Allowable Variance: The Company guarantees that the final printed t-shirts will match the approved proof within a 10% allowable variance in defined color, placement, size, etc. Minor variations within this tolerance range are considered acceptable and do not qualify for a refund or replacement.

  3. Consistency Across Sizes: The customer understands and agrees that the same size graphic will be printed across all sizes of t-shirts unless otherwise noted. Any requests for variations in graphic size across different t-shirt sizes must be communicated and agreed upon in writing before production begins. Additional screen and applicable fees may apply for such variations.

  4. Valid Reasons for Guarantee: The Guarantee applies only in cases where the final printed t-shirts significantly deviate from the approved proof beyond the allowable 10% variance, resulting in a substantial discrepancy in color, placement, size, or other specified elements. The customer must provide clear evidence of such discrepancies to qualify for a refund or replacement.

  5. Notification and Return Procedure: In the event of a discrepancy between the approved proof and the final printed t-shirts, the customer must notify the Company within 7 days of receiving the merchandise. Notification must be made in writing and include supporting documentation, such as photographs or samples of the printed t-shirts.

  6. Resolution Options: Upon receiving notification of a discrepancy, the Company will assess the validity of the claim and may offer one of the following resolutions:

    • Full refund of the purchase price.
    • Replacement of the defective t-shirts with new ones that conform to the approved proof.

  7. Exclusions: The Guarantee does not apply to:

    • Variations in color or appearance due to differences in monitor calibration or display settings.
    • Errors or discrepancies resulting from changes made to the approved proof after final approval.
    • Requests for graphic size variations across different t-shirt sizes that were not pre-approved and paid for by the customer.
    • Damage or defects caused by improper handling, washing, or care of the t-shirts after receipt.

  8. Stock Substitution Policy

    In the event that the specific garment you have ordered is out of stock or requires replacement due to unforeseen circumstances, we reserve the right to substitute the item with a similar garment of comparable quality and style. We will make every effort to ensure that the replacement item meets or exceeds the original garment’s specifications. If you have any concerns about the substitution, please contact us promptly so we can address them accordingly.

  9. Limitation of Liability: The Company's liability under this Guarantee is limited to the purchase price of the custom t-shirts and does not extend to any incidental or consequential damages.

  10. Arbitration clause:

    Any dispute, controversy, or claim arising out of or relating to this Guarantee, including its formation, interpretation, breach, termination, or validity, shall be exclusively resolved by binding arbitration in accordance with the rules and procedures of the American Arbitration Association (AAA) or any other mutually agreed-upon arbitration organization. The arbitration shall be conducted in [City, State], unless otherwise agreed upon by the parties.

    The parties hereby waive any right to bring or participate in any class action, collective action, or representative action regarding any dispute covered by this Guarantee. The arbitration proceedings shall be conducted solely on an individual basis.

    The decision of the arbitrator(s) shall be final and binding upon the parties and enforceable in any court of competent jurisdiction. The parties agree to abide by and comply with any award rendered by the arbitrator(s).

    By accepting this Guarantee, the customer agrees to waive their right to pursue any disputes arising under this Guarantee through litigation in court. Instead, the customer agrees to resolve any such disputes exclusively through arbitration as outlined herein.

    This arbitration clause shall survive the termination or expiration of this Guarantee.
  11. Governing law:

    This Guarantee and the arbitration conducted hereunder shall be governed by and construed in accordance with the laws of UTAH USA, without regard to its conflict of law principles.

By purchasing custom t-shirts from the Company, the customer acknowledges that they have read, understood, and agreed to the terms and conditions outlined in this Guarantee. Any disputes or claims arising under this Guarantee shall be resolved in accordance with the dispute resolution procedures set forth herein.

Koala-Tees Inc.

Date: February, 6th, 2024.

 

 

Referral Program Terms and Conditions

  1. Introduction These terms and conditions govern the participation in the referral program ("Program") offered by Koala-Tees Inc. ("Company"). By participating in the Program, participants agree to abide by these terms and conditions.

  2. Eligibility 2.1. The Program is open to existing customers of the Company ("Referrers") who are legal residents of the United States and are at least 18 years of age. 2.2. Referrers must be familiar with the Company to participate in the Program. 2.3. Referred customers ("Referred Customers") must be new customers to the Company and must make a qualifying purchase as outlined in these terms and conditions.

  3. Referral Process 3.1. Referrers can refer friends, acquaintances, or anyone they see who could benefit from the services provided by the company ("Referred Customers") to the Company's products or services. 3.2. To qualify for referral rewards, Referred Customers must make a purchase of $500 or more from the Company. 3.3. Referred Customers must provide the company's referral card for both the new customer, and the referrer to qualify for the referral benefits/rewards outlined in the next section.

  4. Rewards 4.1. Upon successful completion of the referral process including providing a valid and properly filled out "referral card" (see attachment 1A at the bottom of the page), AND a COMPLETED $500 value or more purchase by the referred customer, "Referrers" will be eligible to receive either $100 in credit at the Company's business or $100 in cash/check/giftcard payment, at the discretion of the Referrer. 4.2. Referred Customers will receive $100 off their first order of $500 or more.

  5. Limitations 5.1. Referrers may not refer themselves or create duplicate accounts for the purpose of obtaining rewards. 5.2. Referrers may not engage in any fraudulent or misleading practices to refer customers. and must abide by all applicable laws, both state/local, and federal. 5.3. Referral rewards are non-transferable and may not be exchanged for cash, except as provided in these terms and conditions.

  6. Modification and Termination 6.1. The Company reserves the right to modify or terminate the Program at any time, for any reason, without prior notice. 6.2. In the event of termination, any unused referral rewards will be forfeited.

  7. Privacy 7.1. By participating in the Program, participants consent to the collection, use, and disclosure of their personal information by the Company for the purposes of administering the Program and providing rewards.

  8. Governing Law 8.1. These terms and conditions shall be governed by and construed in accordance with the laws of UTAH, USA. Without regard to its conflict of law provisions.

  9. Contact Information For questions or concerns regarding the Program, participants may contact the Company by phone, 1 (801)-566-1867, or by email at, ( support@koalateesinc.com )

By participating in the Program, participants acknowledge that they have read, understood, and agreed to abide by these terms and conditions.